- Non-alcoholic items (non-alcoholic bottles, glassware and accessories) can be shipped to all 50 U.S. states. We do not ship internationally or to U.S. territories.
- Alcohol shipments (21+ signature required):
- We are unable to ship alcohol to the following states: AL, AR, LA, ME, MI, MS, MT, SD, UT, VT, WV, WY
- We do not ship alcohol internationally or to U.S. territories
- We cannot ship alcohol to P.O. Boxes or Military (APO/FPO) addresses
Please note that some schools and campuses may restrict alcohol deliveries. We recommend confirming their policies before selecting these locations for shipping.
All alcohol shipments require a signature from someone 21 years or older at the time of delivery. Carrier will attempt delivery up to 3 consecutive business days.
To avoid delivery issues, please ensure that:
- The shipping address is accurate
- Someone 21+ is available to receive and sign for the package
We recommend shipping to an address where someone 21 or older is available to receive the package, such as a residence or workplace.
It is the customer’s responsibility to monitor the shipment and ensure successful delivery.
Orders that are returned to us as undeliverable are not eligible for refunds. After 3 unsuccessful delivery attempts, carrier will return us the package to us. We will notify you via email as soon as your order is returned to us and we have the package.
The customer is responsible for:
- Return shipping fees
- Re-shipment fees
If you decide not to pay for re-shipment, the order will be discarded and will not qualify for a refund.
In most cases, customers can contact the carrier (UPS, FedEx, or other delivery services) to request that their package be held for local pickup. Carriers will typically hold packages for a few business days before returning them to us. Please note, we are not responsible if the carrier returns the package without offering or honoring a hold request.
We are not responsible for delays in delivery caused by the carrier, unsuccessful delivery attempts, inability to contact the recipient, or unforeseen circumstances such as weather or other events.
Please note that alcohol may be affected by extreme temperatures. Once your order has been handed over to the shipping carrier, we are not responsible for any temperature-related damage. Any such claims must be filed directly with the carrier.
Customers are solely responsible for complying with all applicable local and state laws regarding the shipment and delivery of alcohol. By placing an order, you confirm that you are at least 21 years of age and legally permitted to receive alcoholic beverages in your jurisdiction.
You agree to follow all laws, rules, and regulations related to the receipt of alcohol from out of state and to indemnify and hold Personalized Bottle harmless and its affiliates from any claims, damages, or liabilities arising from your order or shipment.
Personalized Bottle does not directly ship wine or spirits. Instead, we facilitate shipment by coordinating with a licensed third-party carrier on your behalf. By placing an order, you authorize us to arrange delivery through a third-party carrier.
We are not responsible for lost shipments, including those resulting from hold requests, delivery rescheduling, or carrier-related issues.
Please note that minor damage, cosmetic imperfections, or slight leakage may occur during transit. Personalized Bottle is not liable for such minor issues.
We strongly recommend double-checking your shipping address before placing your order. Once a package has been picked up, carriers may not allow address changes. In some cases, address updates or rerouting may be possible for an additional fee. You may contact the carrier directly to inquire about available options.
Delivery Timeframe:
Most orders are engraved and shipped within 3–5 business days or earlier (rush orders within 24–48 business hours) after the final design is approved.
You will receive a design proof via email for review. Engraving will begin only after your design approval is received. Delays in approving the design may result in longer processing times as we will not engrave a bottle until you approve the design.
Once engraved, orders are typically handed off to our third-party carrier the same or next business day for shipping.
The following transit times apply to standard shipping. Expedited options, including overnight, 2-day, and 3-day delivery, are also available.
- East Coast: 1–3 business days
- Central U.S.: 2–3 business days
- West Coast: 4–5 business days
If you need your order by a specific date, please contact us at info@personalizedbottle.com after the order is placed and we will do our best to accommodate your request.