Because each item is custom-made to your specifications, we are unable to accept returns or provide refunds. If there is an issue with your order, please contact us at info@personalizedbottle.com within 24 hours of delivery, and we’ll work with you to make it right.
* Once an order is placed and the item has been engraved, the engraving details cannot be changed. We are unable to accept returns or offer refunds for errors in the submitted engraving text or design, or if the item is no longer needed.
* Damaged orders must be reported within 24 hours of delivery and include a photo showing the damage. We will not be able to help you out if a photo is not provided. If an order is damaged due to failed delivery attempts or refusal of delivery, the customer is responsible for the full cost of the order.
*Orders that are returned to us as undeliverable are not eligible for refunds. After 3 unsuccessful delivery attempts, carrier will return us the package to us. We will notify you via email as soon as your order is returned to us and we have the package.
The customer is responsible for:
- Return shipping fees
- Re-shipment fees
If you decide not to pay for re-shipment, the order will be discarded and will not qualify for a refund.
To avoid delivery issues, please ensure that:
- The shipping address is accurate
- Someone 21+ is available to receive and sign for the package
We recommend shipping to an address where someone 21 or older is available to receive the package, such as a residence or workplace.
* All sales are final. Orders that have not yet been engraved may be eligible for cancellation and a refund at our discretion.